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Warranty & Return

Warranty: 

DISPLAYWILL understand that defects happen. We have developed a warranty to aid in the replacement or repair of any manufacturing defects along with limited warranty periods for hardware and printed products being used indoors or outdoors.


Giving you the peace of mind you need

We always guarantee the functionality and quality of our products when used in observance of our product specific assembly instructions, warning labels, and disclaimers. If these are not followed closely, damage to the unit, injury, or death may result, voiding all warranties.

DISPLAYWILL has warranty policies in place to protect against manufacturing defects. Obvious manufacturing defects must be reported before the product is used. Upon delivery, DISPLAYWILL will inspect the product. If the claim is judged to be a manufacturing defect, the product will be repaired and/or replaced. The product will then be returned via standard ground shipping free of charge. Any expedited shipping charges are not covered by this warranty policy. Free replacement products will be shipped only after inspection of the damaged product.

If the claim is judged not to be a manufacturing defect, the reseller will be informed. The reseller is responsible for the cost, including shipping cost, if they choose to have us repair and/or replace the product. Claims not covered under the warranties include, but are not limited to:
Failure to follow assembly instructions, warnings, and/or disclaimers
Normal wear and tear, including industry standard fading
Misuse and unauthorized alteration of product
Loss, theft, or vandalism
Natural disasters, storms, and strong winds
Transportation damages
Hardware used with prints not produced by DISPLAYWILL.

DISPLAYWILL reserves the right to make final judgment on any warranty disputes, which includes final determination of the nature and cause of damage as well as final determination of warranty solution and response.

Warranty Period

All prints produced by DISPLAYWILL have a warranty period. Prints for indoor use have a limited warranty of 1 year and prints for outdoor use have a limited warranty of 6 months. Hardware for outdoor use comes with a limited warranty of 6 months and hardware for indoor use comes with a limited warranty of 1 year against manufacturing defects.
All graphics and customized parts claims must be reported within 72 hours of receipt of Product. 


Report your issue to DISPLAYWILL Service Center within the applicable warranty period. Email info@displaywill.com with your order number of the Product and attach photos of the damaged parts.
After contacting DISPLAYWILL Service Center, you may be required to ship the Product properly packaged, freight prepaid, to the Service Center together with a note of your order number. You are responsible for the cost of shipping, packing product, and insurance (if you desire). You are also responsible for loss or damage to this Product in shipping.


 Return

All returned items must be repacked and returned in their original packaging for protection. The customer is responsible for any damage that occurs during return shipment. Damaged returns will not be refunded and customer must file a claim with the carrier. Packages being returned should be insured by you for your protection. Initial and return shipping costs will not be refunded.

Please allow 7 days to process your return and refund. We can only provide credit for the item price. Shipping costs are not refundable.

Please note that we cannot accept returns for custom displays and customized products, including orders with custom text, imprinting or graphics. 

If there are any errors on our part after the art work has been approved, DisplayWill will send a replacement banner with priority shipping at no charge to the customer. Clients must follow these steps in order to get a refund or reproduced banner. All returns must be reported within 7 days of the delivery.

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